I am not ashamed of the gospel, because it is the power of God for the salvation of everyone who believes: first for the Jew, then for the Gentile. Romans 1:16
I’m not a showbiz type of person. But I know Inday Badiday. When I was young, my mom was an avid showbiz fan, that’s why I could still remember her watching Inday Badiday’s showbiz oriented talk shows where I learned the terms “Careful, careful!” and “We will be right back, promise’.
She died Friday, September 26, of brain stroke. Before her death, I read about her column from the Inquirer she entitled
“My favorite book”. I was amazed of the peace she had those times where she was helplessly sick. The peace that can only be explained by a trust relationship with somebody more powerful than anything and anybody in the world.
See you later, Ate Ludz!
Everyday, I receive spam emails. But it can’t be more irritating than this. We just setup a support email where our clients can send their inquiries. In return, it is posted in our site so that anyone from the team can repond.
But here’s the deal: We received the first spam today. “Wan’t to have a bigger penis?” Sorry for the term, but just imagine this message getting seen on our entire network. And imagine receiving 100 of these everyday. We wouldn’t know what’s a legit support inquiry and what is not!
There’re a lot of “Anti-Spam advocacy” etc. etc. on the web. But we’re still waiting for some results.
So there you go! After 2 days of working with this new support ticketing system, we’re ready to launch. One of our clients is excited with this new development. We are easily reached thru now our online support system
Yesterday, I was trying to find for a good open source customer support ticketing system to be implemented for our company. I found a perl-based Request Tracker by Best Practical Solutions. Since I was able to implement Movable Type for this blog system, I was thinking, working with perl (installations) isn’t that bad at all. And so I went.
Twelve hours! Sad part, I was an inch close to finishing it when I found out that one perl module (Mason) would keep on crashing under Apache. Is it my being a PHP-guy and non-Perl advocate? Or is this software really created with a “built in” hard installation process so you can sign up for Best Practical’s instalation service that will cost you $200/hour, minimum of 4 hours = $800!
At the end of my tiring and frustrating day, I tried to search for a PHP alternative from ScriptSearch.com. I found this PHP-based support ticketing, open-source script called osTicket. Would you believe I was able to install it for 5 minutes!? It may not be as powerful as Request Tracker, but hey, it’s expandable! It would be a great job to add functionalities to this already good software.
And then, our new support system . . .